Business Services
Class 11 Business Studies · Business Studies · Chapter 4
CBSE Class 11 community
View all
Physics, Chemistry, Maths + English
7~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Every subject, one purchase- Mathematics
- Physics
- + 3 more
Physics, Chemistry, Biology + English
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Every subject, one purchase- Physics
- Chemistry
- + 3 more
Accountancy, Business Studies, Economics + English
7~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Every subject, one purchase- Accountancy
- Business Studies
- + 3 more
Business Studies
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Accountancy
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- Accountancy
Hindi Elective
2~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- हिंदी
Hindi Core
2~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- हिंदी
Chemistry
2~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- Chemistry
Political Science
2~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- Political Science
Urdu Elective
2~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- اردو
- Urdu Elective
Hindustani Music (Vocal / Melodic)
2~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- हिंदुस्तानी संगीत
Home Science
2~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- Home Science
English Core
2~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- Hornbill
- Snapshots
Geography
3~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 3 books, one purchase- Geography
Sociology
2~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- Sociology
Economics
2~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- Economics
Physics
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
All 2 books, one purchase- Physics
Mathematics
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
TrendingRevise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Physics
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Physics
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Chemistry
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Chemistry
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Biology
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Accountancy
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
TrendingRevise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Accountancy
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Economics
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Economics
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
History
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Geography
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Geography
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Geography
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Political Science
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Political Science
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Sociology
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Sociology
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Psychology
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
English Core · Hornbill
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
English Core · Snapshots
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
English Elective · Woven Words
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
हिंदी (आधार)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
हिंदी (आधार)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
हिंदी (ऐच्छिक)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
हिंदी (ऐच्छिक)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
संस्कृतम् (केन्द्रिकम्)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
संस्कृत (ऐच्छिक)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
اردو (کور)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
اردو (اختیاری)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Urdu Elective
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Computer Science
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Informatics Practices
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
TrendingRevise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Home Science
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Home Science
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Fine Art · Painting
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Biotechnology
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Knowledge Traditions
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
सृजनात्मक लेखन और अनुवाद
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Health and Physical Education
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
हिंदुस्तानी संगीत (गायन / वादन)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
हिंदुस्तानी संगीत (गायन / वादन)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
हिंदुस्तानी संगीत (तबला / पखावज)
~140days leftAnnual exams · school dates varyFeb–Mar 2027 · school-specific · tentative
Revise all of it in about an hour- Space weighted by unit marks
- Charts from the book's own data
- Traps corrected
Summary
Services are separately identifiable, essentially intangible activities that satisfy wants and are not necessarily linked to the sale of a product, distinguished from goods by their five characteristics — intangibility, inconsistency, inseparability, inventory (perishability) and involvement of the customer. Services are of three types: business services (banking, insurance, transportation, warehousing and communication), social services and personal services. Banking, governed mainly by the Banking Regulation Act 1949, is provided by commercial, cooperative, specialised and central banks; commercial banks accept deposits, lend funds, provide cheque and remittance facilities and offer e-banking services such as ATMs, EFT, NEFT and RTGS. Insurance spreads the loss caused by an uncertain event over many persons exposed to it and rests on principles of utmost good faith, insurable interest, indemnity, proximate cause, subrogation, contribution and mitigation; its main types are life, fire and marine insurance. Communication services link business with the outside world through postal services (financial and mail facilities) and telecom services (cellular, fixed line, cable, VSAT and DTH). Transportation removes the hindrance of place by carrying goods by rail, road, air and sea, while warehousing removes the hindrance of time by storing goods. Warehouses may be private, public, bonded, government or cooperative, and perform functions such as consolidation, breaking bulk, stockpiling, value-added services, price stabilisation and financing.
Nature and characteristics of servicesDifference between services and goodsTypes of servicesBanking — types and functions of commercial bankse-Banking and EFT, NEFT, RTGSInsurance — principles and typesCommunication and transportation servicesWarehousing — types and functions
Key terms
Services
Separately identifiable, essentially intangible activities that provide satisfaction of wants and are not necessarily linked to the sale of a product.
Intangibility
A feature of services meaning they cannot be touched, seen or stored, and are experienced rather than possessed.
e-Banking
Electronic or internet banking that offers services such as ATM, EFT, NEFT, RTGS, credit cards and digital cash at any time and place.
Insurance
A device by which the loss caused by an uncertain event is spread over many persons exposed to it, in return for a premium.
Indemnity
A principle of insurance under which the insured is restored to the position held before the loss, but cannot make a profit (not applicable to life insurance).
Bonded warehouse
A government-licensed warehouse that holds imported goods until customs duty is paid, facilitating entrepot trade.
Extra questions & answers
Try one from this chapter
Services are best described as activities that are: