1. Information We Collect

1.1 Personal Information

• Students: Name, email address, phone number, educational institution, academic interests, profile picture
• Educators: Full name, email, phone number, professional qualifications, years of experience, teaching specializations, resume/CV, educational certificates, government ID, social media profiles
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages

1.2 Automatically Collected Data

• Cookies and tracking technologies
• Log data (access times, pages viewed, referral URLs)
• Device and browser information

2. How We Use Your Information

• Service Delivery: To provide, maintain, and improve our educational services
• Authentication: To verify your identity and manage your account
• Communication: To send you updates, newsletters, educational content, and respond to inquiries
• Educator Verification: To review and approve educator applications, verify credentials, and maintain quality standards
• Analytics: To understand how users interact with our platform and improve user experience
• Legal Compliance: To comply with legal obligations and prevent fraudulent activities
• Marketing: To send promotional content (with your consent; you can opt-out anytime)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Educators: Student information may be shared with approved educators for educational purposes
• Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (HTTPS/TLS)
• Secure cloud storage with AWS S3
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. Use our platform at your own risk.

5. Your Rights and Choices

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails via the link provided in each email
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at contact@prosyllabus.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve user experience and platform performance
• Enable social media features

You can control cookies through your browser settings, but disabling them may affect platform functionality.

7. Refund Policy

If a refund is approved, the amount will be automatically credited back to the original payment method within 7-10 business days. For refund requests, contact us at contact@prosyllabus.com with your order details.

8. Children's Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Reporting Issues

We strive to ensure the accuracy and completeness of information on our platform. If you notice any errors, privacy concerns, or data breaches, please report them immediately to contact@prosyllabus.com.