Privacy Policy

On this page

• Who we are, and what this covers
• 1. What we collect
• 2. Why we use it
• 3. Feature by feature
• 4. AI features and what is sent
• 5. Who else sees it
• 6. Cookies, analytics and advertising
• 7. Emails and notifications
• 8. Payments, credits and refunds
• 9. Where it lives, and how long
• 10. Security
• 11. Your rights and choices
• 12. Children and young users
• 13. Mistakes, and how to tell us
• 14. Changes, and how to reach us

Who we are, and what this covers

ProSyllabus is a product of POINTERS, a sole proprietorship of Prabhakar Jha, registered in India.

• Business name: POINTERS (Sole proprietorship)
• GSTIN: 06BEKPJ4509Q1Z0
• Udyam registration: UDYAM-HR-05-0114326
• IEC: BEKPJ4509Q
• Place of business: Gurugram, Haryana, India
• Email: contact@pointers.in · contact@prosyllabus.com

It applies to www.prosyllabus.com, our API, and the ProSyllabus apps on the App Store and Google Play — including the screens inside those apps that load this website. “We”, “us” and “ProSyllabus” mean POINTERS; “you” means whoever is using it, signed in or not.

You can read most of ProSyllabus — exam pages, syllabi, notes, blogs, news, guides and web stories — without an account and without telling us who you are. An account is needed to save work, to spend or buy credits, and for anything private to you.

1. What we collect

1.1 What you give us when you sign up

• Email address or mobile number — we sign you in with a one-time code, so one of these is required. If you sign in with Google or Apple where those buttons are offered, we receive the email address and name that provider releases to us.
• Name and profile photo. Both are required to finish an account. The photo sits next to your rank on leaderboards and on your public profile, and one real photo per account is part of keeping rankings and free quizzes honest.
• Target exams and target year, and optionally your city, school or college, languages and subjects.
• Optional profile details — username, bio, cover image, theme, and any links you choose to add to a public profile.

1.2 What you create while using it

• Quiz and mock-test attempts: the options you selected, your score, time taken, and which questions you got wrong.
• Doubts you ask, including any photo you attach, and the AI answer.
• Notebook pages you photograph, the chapters you file them under, and your typed notes.
• Study-log entries: hours planned and studied, your one-line note for the day, and photos you attach.
• Reminders, saved syllabus progress, bookmarks and enrolments.
• Counselling bookings and anything you write in the booking brief.

1.3 What we record automatically

• A device identifier stored in your browser (we call it a guest id). It is how a signed-out visitor gets one free quiz attempt per device and sees a given promotion once. It is not a name and we do not try to link it to one.
• Log data — IP address, approximate region derived from it or from your browser’s time zone, browser and device type, pages requested, referring URL and timestamps.
• Product analytics events — which screens were opened, which buttons were tapped, whether a quiz was started or finished. See section 6.
• Push tokens if you allow notifications, and which platform (iOS, Android or web) your account last used.

1.4 What we do not collect

• Card numbers, UPI PINs, CVVs or bank credentials. Those go straight to the payment gateway. We never see them and they never reach our servers.
• Your precise location. We do not ask for GPS. Region is inferred coarsely from IP or time zone, and is used for tax records and to decide which offers to show.
• Contacts, photo library, microphone or camera roll beyond the specific photos you choose to upload.
• Biometric data, caste, religion, or any special-category information. Please do not put any of it in a note, a doubt or a booking brief either.

2. Why we use it

• To run what you asked for — serve a quiz, mark it, generate a report, store a notebook page, deliver a PDF you bought, confirm a booking.
• To keep your account yours — sign-in codes, session security, one account per person, and keeping free allowances and rankings honest.
• To take payment and keep books — credit your wallet, issue invoices, process refunds, meet GST and accounting obligations.
• To tell you things you asked to know — your certificate, questions to revisit, your monthly recap, and occasionally that something new exists for an exam you follow. Every one of these can be switched off (section 7).
• To understand what works — aggregate usage, so we can tell whether a feature helped anyone before building more of it.
• To keep it safe and legal — abuse, fraud, scraping, and responding to lawful requests.

Under India’s Digital Personal Data Protection Act 2023, we process your data on the basis of the consent you give when you create an account and when you use a specific feature, and for the legitimate uses the Act allows — including keeping records the law requires us to keep. You can withdraw consent at any time (section 11); where that makes a feature impossible, the feature stops rather than the data being kept anyway.

3. Feature by feature

Different parts of ProSyllabus do noticeably different things with your data. This is the section to read if you only read one.

3.1 Practice quizzes and mock tests

We store every attempt: the options you chose, the score, the time, and the rank it earned. Your score and name appear on that quiz’s leaderboard and, where you score well enough, on a certificate with a share link that anyone holding the link can open. A signed-out attempt is tied to your device only; sign in and we attach it to your account so you do not lose it.

Your marks are never shown on your public profile. Effort is public — questions practised, quizzes taken, days studied; performance is not. Accuracy and per-quiz scores stay on your own result pages.

3.2 AI quiz analysis and mock-test coach reports

When you ask for a report, we send the questions of that attempt, the options, which ones you picked and your topic and difficulty breakdown to our AI provider, and store the report on your attempt so you can reopen it. Nothing is generated until you press the button — opening a result page does not send anything. Reports for guest attempts work the same way and belong to the device that took the quiz.

3.3 Ask A Doubt

Your question, any photo you attach and the exam it relates to are sent to our AI providers to be answered, and stored in your history.

Doubts are PUBLIC unless you tick “Keep private” when you ask. A public doubt appears in the feed shown to other students preparing for the same exam, and gets its own page at /q/<id> which we submit to search engines — so it can be found by anyone. What is published is the question, any photo attached to it, and the answer. Your name, username and photo are never on it, and the page credits the answer to ProSyllabus AI rather than to a person. Private doubts are visible only to you, and you can ask us to delete or unpublish any doubt at any time. Please do not put your name, phone number, school roll number or anything else identifying into a question or a photo of one.

3.4 Notebook Backup, and optional AI study

Your notebook pages are private to your account. They are stored in a private bucket that is not publicly readable, and every time a page is displayed it is fetched through a link that expires within the hour. Backing up, reading, organising, printing and exporting your notes does not send their content to an AI provider.

If you turn on AI study for a notebook, we send that notebook’s pages to OpenAI to prepare overviews, topics, formulas and suggested tags. Preparation runs in the background and can take up to 24 hours. Future uploads to that notebook are prepared automatically within your allowance; you can pause that at any time. We delete the provider’s batch input and output files after processing, subject to successful cleanup. OpenAI processes the content under its API data policies.

Summaries, quizzes, flashcards, revision material and cheatsheets built from your pages are stored in your account so you can return to them. They are never published as public doubts, never shown on your profile, and never shared with another student. Deleting a notebook removes its pages, its stored files and its study sets; transaction records remain for accounting.

3.5 The daily check-in and study log

Hours, the day’s one-line note and any photos you attach are stored against your account. Three rules govern the note, and they do not have exceptions:

• It is never public. Not on your profile, not in the public directory, not on a share card, not in a recap anyone else opens. There is no opt-in that makes it public.
• It is never sent to an AI provider. Your monthly recap is computed from your own numbers, with no model involved.
• Our monthly recap email carries only the count of your notes, never their text — an inbox is not always private, and the author may be a minor.

What is public, if you have a public profile, is consistency: days you showed up, your current streak and your longest one. Never hours, never notes, never what you plan to study next.

If a note contains words suggesting you may be in crisis, we show you the Tele-MANAS helpline (14416) and nothing else. That check is a fixed list of words matched on our own servers — your note is not sent anywhere for it, no judgement about your mental health is recorded, and nobody is alerted. ProSyllabus is not a crisis service. If you are in danger, please call 14416 or your local emergency number.

3.6 Counselling and mentorship calls

A call takes place on Google Meet or WhatsApp video, whichever the booking says. When you book one, the counsellor or mentor is shown your name, the contact details needed to reach you for that call, the exam you named and anything you wrote in the brief. For a WhatsApp video call that means your phone number; for Google Meet it means the email address the invite goes to. This is the one place a student’s contact details reach a third party, and it happens only because the call cannot happen otherwise. Counsellors are independent people bound by our agreement with them to use those details for that booking and nothing else — not to market to you, not to add you to a list, not to pass you on.

We store the booking, its status, the amount, the confirmation deadline, and any refund. We do not record or listen to your calls. If a counsellor ever asks to record one, that is their request to make and yours to refuse. If someone contacts you outside the booking, tell us.

3.7 Revision kits, cheatsheets and other paid downloads

We record what you bought and when, so you can download it again. Files are held privately and delivered through a link that expires minutes after it is issued; the preview page of a kit is public, the rest is not. We also record whether a promotion for a kit was seen, tapped or bought — against your device id if you are signed out — so we can tell whether the thing was worth building.

Each download is logged against the buying account — which kit, which edition, and when. We use that log to let you download again, to send you a corrected edition, and, if a kit is found shared or resold, to establish which account it came from. It is not used for anything else and is not shared with anyone outside the people who run ProSyllabus.

3.8 Certifications and leaderboards

A certification track stores the same attempt data as a quiz, plus the certificate it earns. Leaderboards show your name, photo and score to other students on that quiz or exam.

3.9 Public profiles, story cards and the resume

If you have a username, /u/<username> is a public page carrying your name, photo, cover, target exams, and effort statistics — questions practised, quizzes and mocks taken, days studied, your streak grid. It can be found by search engines. The share card and the printable resume are built from the same information, in your browser.

You can turn the public statistics off entirely in your profile settings; the page then shows none of them. Notes, marks, accuracy, notebook pages, doubts and purchases are never on it in the first place. Links you add are marked so they pass no search-engine credit, because anyone can sign up and add one.

3.10 Notes, blogs, news, guides and web stories

These are open pages and need no account. Reading one leaves the ordinary log and analytics trail described above, and nothing else. Where an article carries an interactive tool, a calculator or a quiz widget, anything you type into it is handled by the same rules as the feature it belongs to.

3.11 Referrals

A referral link carries a code identifying the account that shared it. If you sign up through one, we record which account referred you so both sides get what the offer promised. We do not tell your referrer anything about what you study.

4. AI features and what is sent

ProSyllabus uses third-party AI models — currently OpenAI and Google (Gemini) — for Ask A Doubt, quiz analysis, mock-test coach reports, optional notebook study material, and to help write and check our own question banks and articles. Providers can change; what is sent to them will not change without this page changing with it.

• Sent: the question you asked and any photo attached to it; the questions and answers of an attempt you asked a report for; the pages of a notebook you turned AI study on for.
• Never sent: your study-log notes, your password or sign-in codes, your payment details, your phone number, your email address, or your name. Requests carry the content and nothing that identifies you.
• Processing: providers handle it under their API data policies as our processors. Bulk jobs run through batch APIs and we delete the batch input and output files after processing.
• Your control: do not use the AI feature, and nothing goes. Notebook AI study is off until you turn it on, per notebook, and can be paused.

AI gets things wrong. It can misread handwriting, invent a plausible fact or explain something incorrectly. Check anything that matters against the source page, the official syllabus or a teacher. Our own limits are in section 13.

5. Who else sees it

We do not sell your personal information, and we do not share it with data brokers or advertisers for them to build a profile of you. It reaches someone else only in these cases:

• Other students — leaderboards, public doubts you did not mark private, your public profile and anything you share a link to. All described in section 3.
• A counsellor or mentor you booked — section 3.6.
• Infrastructure we run on: Google Cloud (servers and databases, India region), Amazon Web Services (file storage in the Mumbai region, and email sending).
• Payments: Razorpay, and Cashfree as a standby. Inside the apps, Apple and Google handle in-app purchases directly and tell us only that a purchase succeeded.
• AI providers: OpenAI and Google, on the terms in section 4.
• Analytics and advertising measurement: Google (Firebase Analytics, Google Analytics, Google Ads conversion measurement) and OpenAI’s advertising pixel. Section 6.
• Notifications: Firebase Cloud Messaging for push, Amazon SES for email.
• When the law requires it — a valid legal order, or to protect someone’s safety or our rights.
• If the business changes hands — in a merger or sale, your data moves with it under this policy until you are told otherwise.

Each of these processes data only to do the job we hired them for. Several of them operate outside India; where your data is processed abroad we rely on the contractual terms those providers offer and on the transfers permitted under Indian law.

6. Cookies, analytics and advertising

We use cookies and similar browser storage to:

• Keep you signed in and remember your settings, your last-used filters and drafts you have not saved. These are necessary for the site to work.
• Count free attempts per device and remember which promotions you have already been shown, so you are not shown them again.
• Measure usage — Firebase Analytics and Google Analytics 4, which tell us how many people did a thing, not who.
• Measure advertising — when a purchase or booking completes, we report the amount and an order reference to Google Ads and to OpenAI’s pixel, so we can tell which advertising was worth paying for. We do not send them your name, email or phone number.

You can clear or block cookies in your browser and opt out of Google Analytics with Google’s own browser add-on. Blocking the necessary ones will sign you out and break parts of the site. On mobile, your device settings control advertising identifiers.

7. Emails and notifications

• Sign-in codes and transactional confirmations — payment receipts, booking confirmations, refund notices. These are part of the service and are not marketing, so they are not something you can switch off while keeping the account.
• Your certificate, a few hours after a quiz you did well in.
• Questions to revisit, about a day after a quiz you missed some in.
• Your monthly study recap, in the first days of a month.
• Occasional offers — that something new exists for an exam you told us you are preparing for. Never inferred, never bought lists, and at most once per student per product.

Every one of those last four can be turned off individually, or all at once, from the link in any email, from your profile, or at /email-preferences. Unsubscribing works whether or not you are signed in, and your mail client’s own one-click unsubscribe works too. We never send more than one channel for the same message — email or push, not both. Nothing is sent between 10pm and 8am IST.

8. Payments, credits and refunds

Payments are processed by third-party gateways. We do not store your card, UPI or bank credentials — the gateway handles those and returns only a transaction reference, a status, an amount and (for a subscription) a mandate reference, which we keep to credit your account, support refunds and meet tax and accounting obligations. A membership is an auto-renewing mandate you can cancel at any time.

Pricing is governed by our Terms and Conditions, not by this policy. In short: we may introduce, raise, lower or withdraw the credit cost of any feature, the price and contents of credit packs, free allowances, and the price and contents of membership plans. Changes apply going forward and credits already in your account are never withdrawn. Section 7.1 of the Terms has the full clause.

Refunds and cancellations have their own page: Refunds and Cancellations. In short, credits are not refundable to money — they are delivered instantly and never expire — while a payment that delivered nothing is always returned, and counselling bookings carry their own confirm-or-refund promise.

9. Where it lives, and how long

• Where: our servers and databases run in Google Cloud’s Mumbai region and our files in Amazon S3’s Mumbai region. Some processors named in section 5 operate outside India.
• While your account is open: we keep what makes the product work — your attempts, notebooks, notes, doubts, purchases and preferences — because losing them is the opposite of what you asked for.
• When you delete your account: your profile, attempts, notebooks and their stored files, study-log entries, reminders and doubts are deleted, and any subscription mandate is cancelled.
• What survives deletion: transaction and invoice records, which Indian tax law requires us to retain (currently up to eight years), and anonymised, aggregated counts that cannot identify you. Content you made public and someone else has already copied is beyond our reach.
• Logs and analytics events are kept in the ordinary course for a limited period and then expire or aggregate.

10. Security

• Everything travels over HTTPS/TLS.
• Notebook pages and paid files sit in a private bucket with public access blocked and server-side encryption, reachable only through short-lived signed links.
• We sign you in with one-time codes rather than storing a password you might reuse elsewhere.
• Every read of your data is scoped to your own account in the query itself, not filtered afterwards.
• Access to production systems is limited to the people who run them.

No system is perfectly secure, and we are a small team — we will not pretend otherwise. If we discover a breach affecting your personal data, we will notify you and the Data Protection Board of India as the law requires. If you find a security problem, please write to contact@pointers.in before telling anyone else; we will thank you properly and we will not threaten you.

11. Your rights and choices

• See it — most of it is already on your screen: your attempts, notebooks, log and purchases. Ask us and we will send you the rest.
• Correct it — edit your profile, or write to us for anything you cannot reach.
• Delete it — /account-remove deletes your account and the data listed in section 9. It cannot be undone.
• Take it with you — ask for a machine-readable copy. Notebooks and chapters can also be exported as PDFs from the product itself, whether or not you are paying.
• Stop the messages — section 7.
• Make a doubt private, turn off your public statistics, or ask us to remove a public page about you.
• Withdraw consent for any optional processing, including AI study on a notebook.
• Nominate someone to exercise these rights if you are unable to, as the DPDP Act allows. Write to us and we will record it.
• Complain — to our Grievance Officer below, and to the Data Protection Board of India if we have not put it right.

Write to contact@pointers.in from the address or with the phone number on the account. We answer within 48 hours and finish within 30 days.

12. Children and young users

ProSyllabus is built for exam preparation, so many of the people using it are school students. An account is for ages 13 and above, and if you are under 18 you should be using it with a parent’s or guardian’s knowledge and consent. We do not knowingly collect data from a child under 13; tell us and we will delete the account.

Because we know some users are minors, three things are deliberately not built: we do not show behavioural advertising to anyone, study-log notes are never public and never sent to a model, and nothing on a public profile reveals marks, hours or what someone plans to study. A parent or guardian can write to us to see, correct or delete a child’s data.

13. Mistakes, and how to tell us

We work hard to keep this accurate. Questions are written and then checked, facts on exam pages are traced to the official notification, and prices are enforced by the same code that displays them. Even so, mistakes appear — and some will still be here when you read this. A question can have a wrong answer key; a syllabus can be out of date the week a board changes it; an AI explanation can be confidently wrong; a page can show a number that has moved; a date can be stale.

So please treat ProSyllabus as practice material and not as the authority. For anything that decides your exam — eligibility, dates, fees, the syllabus itself, marking schemes — the official notification of the conducting body is the only thing worth trusting, and we would rather you check it than take our word.

If you find something wrong, tell us and we will fix it — contact@pointers.in or contact@prosyllabus.com, with a link or a screenshot. We read every email. If a paid question was wrong, say so and we will make it right rather than argue about it. Revision kits are the same: we tried our best, a kit may still contain a mistake, and when one is confirmed we correct the file for every buyer.

14. Changes, and how to reach us

We update this policy when the product changes. The date at the top always says when. For a change that materially affects what we do with data you have already given us, we will say so on the site or by email rather than relying on you noticing the date. Continuing to use ProSyllabus after a change means you accept it.